Our Guarantee
At PrimeFix Niagara, we stand behind every repair we perform across St. Catharines, Niagara Falls, and the surrounding region. Our warranty is designed to give you complete peace of mind - backed by certified technicians, manufacturer-authorized parts, and a commitment to your appliance's long-term health.
90 Days
All labor performed by our certified technicians is covered for 90 days from the date of service. If the original fault recurs due to workmanship issues, we return at no additional labor charge.
Manufacturer-Backed
We use only manufacturer-authorized OEM replacement parts, covered by the manufacturer's own warranty — typically 12 months from installation. Specific terms vary by brand and component.
Fully Credited
Our diagnostic service call fee is fully credited toward the total repair cost when you choose to proceed with our recommended service. If you decide not to proceed, the diagnostic fee remains payable for our technician's time and expertise.
1–3 Business Days
To request warranty service, call us within the warranty period and have your original invoice or service ticket number ready. We schedule warranty visits within 1–3 business days, prioritized whenever possible.
Important
This warranty does not cover problems resulting from:
This warranty is provided in addition to your rights under Canadian consumer protection legislation, including the Ontario Consumer Protection Act, 2002. Nothing in this warranty limits or affects those statutory rights. Where any term conflicts with applicable law, the law prevails.
Questions About Your Warranty?
Call your local PrimeFix Niagara office and we'll walk you through any warranty question - no hold music, no chatbot.