Our Guarantee

Warranty Terms

At PrimeFix Niagara, we stand behind every repair we perform across St. Catharines, Niagara Falls, and the surrounding region. Our warranty is designed to give you complete peace of mind - backed by certified technicians, manufacturer-authorized parts, and a commitment to your appliance's long-term health.

90 Days

Labor Warranty

All labor performed by our certified technicians is covered for 90 days from the date of service. If the original fault recurs due to workmanship issues, we return at no additional labor charge.

  • Original diagnosis and repair
  • Adjustments related to initial work
  • Follow-up visits for the same fault

Manufacturer-Backed

Parts Warranty

We use only manufacturer-authorized OEM replacement parts, covered by the manufacturer's own warranty — typically 12 months from installation. Specific terms vary by brand and component.

  • Failed part replaced at no parts cost
  • Labor for warranty replacement covered
  • We handle manufacturer claims directly

Fully Credited

Service Call Fee

Our diagnostic service call fee is fully credited toward the total repair cost when you choose to proceed with our recommended service. If you decide not to proceed, the diagnostic fee remains payable for our technician's time and expertise.

1–3 Business Days

How to Make a Claim

To request warranty service, call us within the warranty period and have your original invoice or service ticket number ready. We schedule warranty visits within 1–3 business days, prioritized whenever possible.

Important

What's Not Covered

This warranty does not cover problems resulting from:

  • Misuse, neglect, or operator error following the repair
  • Lack of routine maintenance (coils, filters, descaling)
  • Power surges, water damage, lightning, or acts of God
  • Third-party modifications or repairs after our service
  • Pre-existing damage unrelated to the repair we performed
  • Wear-and-tear items (bulbs, filters, gaskets) unless replaced
  • Cosmetic damage that does not affect appliance function
  • Commercial use beyond original service agreement

Your Consumer Rights

This warranty is provided in addition to your rights under Canadian consumer protection legislation, including the Ontario Consumer Protection Act, 2002. Nothing in this warranty limits or affects those statutory rights. Where any term conflicts with applicable law, the law prevails.

Questions About Your Warranty?

Talk to a Real Person

Call your local PrimeFix Niagara office and we'll walk you through any warranty question - no hold music, no chatbot.

St. Catharines (289) 906-7772 Niagara Falls (236)​ ​833​-​4226