The Fine Print
These Terms and Conditions govern your use of PrimeFix Niagara's website and appliance repair services across St. Catharines, Niagara Falls, and the surrounding region. By booking a service or using our website, you agree to these terms.
By booking an appointment, requesting a quote, or otherwise using our services and website, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
PrimeFix Niagara provides diagnostic and repair services for residential and small-business household appliances, including refrigerators, washers, dryers, ovens, cooktops, and dishwashers. We reserve the right to decline service where a repair is unsafe, uneconomical, or beyond the scope of our expertise.
Appointments are subject to technician availability. We make every effort to honour requested time slots and same-day service, but arrival windows are estimates and may shift due to traffic, prior jobs, or unforeseen circumstances. An adult must be present at the service address during the visit.
A diagnostic service call fee applies and is credited toward the repair if you proceed. Repair quotes are provided before work begins, and we obtain your approval before performing any chargeable service. Full payment is due upon completion unless otherwise agreed in writing. Prices are in Canadian dollars and include applicable taxes.
We kindly ask that you notify us at least 24 hours in advance to cancel or reschedule an appointment. Repeated no-shows or last-minute cancellations may be subject to a fee. If our technician cannot complete a visit due to factors outside our control, we will reschedule at the earliest available time.
You agree to provide safe, reasonable access to the appliance and a hazard-free work environment. Please ensure pets are secured and the area around the appliance is clear. You are responsible for backing up or removing any food, dishes, or belongings before service.
Please Read Carefully
We perform all work with professional care, but to the fullest extent permitted by law:
Nothing in these terms limits any rights you may have under applicable Canadian consumer protection law.
Our repairs are backed by a labour warranty, and parts carry manufacturer coverage. Full details, including coverage periods and exclusions, are set out on our Warranty Terms page, which forms part of these Terms and Conditions.
All content on this website — including text, logos, graphics, and design — is the property of PrimeFix Niagara and may not be copied, reproduced, or reused without our written permission. Brand names referenced on this site belong to their respective manufacturers.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. We may update these Terms from time to time; the current version is always posted on this page with a revised effective date.
Last updated: May 20, 2026
Questions About These Terms?
If anything here is unclear, call your local PrimeFix Niagara office and we'll walk you through it in plain language.