Appointment Changes
We value both our technicians' time and our customers' schedules. This policy explains how to change or cancel an appointment, and what to expect if plans change on short notice.
24 Hours
Cancellations or changes must be made at least 24 hours before your scheduled service window. This gives us time to offer the slot to another customer and keep our technicians' routes efficient.
Short-Notice Changes
Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee equivalent to our standard diagnostic charge. This helps cover the technician's reserved time and travel planning.
To cancel or change your appointment, simply call your local office during business hours, or reply to your booking confirmation. Please have your name and appointment details ready so we can locate your booking quickly.
Need a different day or time? Rescheduling with at least 24 hours' notice is always free of charge. We'll do our best to find a new slot that fits your schedule, including same-week and same-day options where available.
Please Note
A fee equivalent to the standard diagnostic charge may apply if our technician arrives and cannot complete the visit because:
If you're running late or need to step out, just call us — we'll always try to work with you before charging any fee.
Occasionally, weather, traffic, or an earlier complex repair may require us to adjust your arrival window or reschedule. If this happens, we'll notify you as early as possible and prioritize finding you the next available slot — at no charge to you.
Last updated: May 20, 2026
Need to Change Your Appointment?
Plans change — we get it. Call your local office and we'll reschedule or cancel your booking, no hassle.