Service for Everyone
PrimeFix Niagara is committed to providing accessible service to all customers, including people with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and its accessibility standards.
We believe everyone deserves dignified, barrier-free service. We are committed to treating all customers in a way that respects their dignity and independence, and to meeting the accessibility needs of people with disabilities in a timely manner.
We aim to meet the requirements of the AODA and to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, including readable text, sufficient colour contrast, keyboard navigation, and descriptive labels for images and links.
Customers with disabilities are welcome to be accompanied by their service animal or a support person during our in-home visits. Our technicians will work respectfully alongside them to ensure your repair is completed comfortably and safely.
We Want to Hear From You
We welcome your feedback on how we provide accessible service. If you experienced a barrier or have a suggestion, please let us know — feedback helps us improve. You can reach us by:
We will respond to accessibility feedback within a reasonable timeframe and treat all feedback confidentially.
If you need any information from our website — including quotes, invoices, or this statement — in an accessible format such as large print or read aloud over the phone, contact us and we will provide it at no extra cost.
Last updated: May 20, 2026
Need Assistance?
If you need accommodations to book or receive service, just call — we'll make it work for you.